A supplier was struggling with persistently low OTIF scores, but the cause wasn’t obvious at first glance. Using the Pharos OTIF dashboard, we drilled down to the PO level and uncovered that a small subset of the business was being disproportionately affected by transportation issues. By providing clear, data-backed insights to the transportation team, the supplier was able to take swift action. Carriers adjusted their approach for specific items, leading to a significant improvement in OTIF compliance and increased availability in stores. With Pharos, visibility led directly to action—and measurable results.
On-Time In-Full (OTIF) is a key performance indicator for supply chain, fulfillment, and distribution. OTIF measures the efficiency of the fulfillment and delivery process. A high OTIF score reflects that a supplier is delivering ordered cases to Walmart DCs, Stores, and Fulfillment Centers in full and within the POs MABD window. A low OTIF score can be driven by several factors that require regular performance reviews and root/cause analysis. If left unaddressed, a low OTIF score could lead to monthly fines for not meeting Walmart’s KPIs.
An established supplier in a high-velocity dry grocery category was struggling with overall OTIF scores. Store level in-stocks were being negatively impacted. Identifying and correcting the issues was a high priority.
Using the Pharos OTIF dashboard, we identified that a small portion of the business was disproportionately affected by transportation issues. By drilling down to the PO level, we pinpointed the root cause and provided actionable insights to the transportation team. This led to targeted carrier adjustments, significantly improving OTIF scores and in-store availability.
Consistent OTIF compliance generated confidence in the supplier's ability to support inventory needs and led to increased sales. With reliable and consistent on-shelf availability, OTIF scores increased by over 48% and in-stocks increased from 80-85% to 98%!
OTIF is the primary KPI for evaluating service level and product availability. Pharos gives you weekly visibility to track performance, proactively pinpoint potential risks, and ensure ongoing best in class performance to drive growth.
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